About Vietnam Day Trip

We are Vietnam Day Trip and our website is available to everyone around the world to buy day trips in Vietnam.

We are a dedicated team looking out for quality day trips in and around Vietnam. We make sure we choose professional tour operators who operate their tours in Vietnam under Vietnam tourism laws. We are always adding new tours throughout Vietnam to the website. Keep checking back to see if a new tour has been added in your next destination in Vietnam. Or, to receive updates of new Vietnam Day tips, subscribe to our website.

All tour operators that we offer on the website have been registered with the Vietnam tourism industry and operate with professional licensed tour guides.

The tours offered on our website at Vietnam Day Trip can vary with such trips as City tours, boat tours, walking tours, cooking classes, food tours, tickets, sightseeing and transport services amongst many others.

General terms and Conditions

Vietnam Day Trip Purpose

The purpose of Vietnam Day Trip is strictly for personal use only and is not to be utilized for any self-owned business purposes. The resale of trips is absolutely prohibited. Any usage that extends beyond personal use in a private setting and/or serves commercial or business motives, involving individuals personally connected to you or other third parties, specifically the commercial resale of tickets and tours, is strictly forbidden.

Our Responsibilities

The agreement for the provision of the Activity is exclusively and directly made between you and the Supplier. When purchasing an Activity through the Vietnam Day Trip Website, you are not making the purchase from us, but rather directly from the Supplier.

Vietnam Day Trip connect Buyers, such as yourself, to Suppliers for direct transactions, allowing Suppliers to collect payments. Therefore we are not your contractual party in any Service Agreement. We do not act as the organizer, landlord, reseller, or any other contractual partner in relation to the Service Agreement with you. For our services in facilitating the Service Agreement, we receive a commission from the Supplier.

If you have any queries regarding your reservation, our Vietnam Day Trip customer service is available to assist you in ensuring a quick and smooth transaction. You can reach us through our “Contact Us” page, as well as via email or hotline. In this process, we act as commercial agents for the Suppliers. We strive to respond to your inquiries within 24 hours, or at the latest, within 48 hours.

You may communicate directly with the Vietnam tour operator for smooth pick up etc through WhatsApp. In case of an emergency, the confirmation email will provide the contact information of the Supplier. We offer tours provided by the tour operators themselves. Any problems, issues, or difficulties you encounter before, during, or after the tour are solely the responsibility of the tour operator and are not the responsibility of Vietnam Day Trip.

Registration and Vietnam Day Trip account

You can book a day trip as a guest but if you wish to make an account, you must fill out the registration form on the Vietnam Day Trip website with your full legal name, email address, WhatsApp mobile number and optional password in order to create an account.

You must keep this information a secret in order to prevent unauthorised access to your account. You will get a confirmation “welcome” email from Vietnam Day trip after clicking the “Confirm email” button. Now that your Vietnam Day Trip account has been made.

You may only create one Vietnam Day Trip Account for yourself. You may not transfer the account to anyone else.

Our customer care representatives are available via phone, chat, or email or via the Contact us page.

Every special deal or discount promotion has a label indicating it as a sale.

Payments to Vietnam Day Trip

Vietnam Day Trip accepts payments for the Vietnam Day Trip & the client will be charged the amount listed on the Vietnam Day Trip website. You pay the Posted Price less any applicable discount or plus any payment vehicle fees (credit card) for a day trip in Vietnam. The full day trip cost is due immediately upon booking.

By authorizing payment, you consent to your payment information being used to collect payment for the Supplier.

Modifications and Cancellations

The cancellation of the day trip can only be done via the Vietnam Day Trip contact form and with a valid reason & up to 72 hours notice. If you want to move dates, we will endeavor to re-arrange your day trip depending on availability. However, if accommodation is needed for a multi-day trip, you may only cancel within the stipulated period mentioned in your confirmation email, typically 7 days or more. Each trip may have its own unique policy, so please verify when making the reservation.

To prevent any misunderstanding, any changes (such as rescheduling the activity date or modifying the number of participants) and cancellations should be made through the Vietnam Day Trip contact form stating your booking code, unless otherwise agreed upon.

The change or cancellation must be justified and dependent on the specific circumstances of each case, such as being within the applicable cancellation period. Furthermore, it may be subject to the availability of the day trip. For a timely cancellation, it is crucial that Vietnam Day Trip receives the notification promptly. If these conditions are met, we will issue a cancellation/change confirmation on behalf of the Supplier, which must be kept as proof.

We will notify you of any changes or cancellations on behalf of the Supplier, particularly in urgent cases, through the provided telephone number (via WhatsApp) and by sending updates to your email address.

Unless the confirmation of the day trip specifies different cancellation terms (ie. less than 72 hours), the following conditions shall apply:
a) Cancellations made more than 72 hours prior to the start of the day trip will receive a full refund of the Booking Price; and
b) Cancellations made 72 hours or less before the start of the activity or in case of a no-show will not be eligible for a refund.

A subsidiary of Travel Agent Hanoi, Joint Stock Company Business License No. 0106819663

International Tour Operator License No. 01-2448/2023/CDLQGVN-GP LHQT issued by the Ministry of Culture, Sports and Tourism